Most in-stock products & materials are processed within 1 to 3 business days for shipping. Please see the checkout page for an estimated transit delivery time.
Shortly after you place your, a sales agent will follow up with you to ensure your order is being fullfilled and provide any additional information. Shipping information will follow thereafter.
For special orders and custom productions we normally require anywhere 2-8 weeks unless otherwise noted on our website or by a sales team member.
For most orders we utilize UPS, Fedex & USPS courier services. For large orders, we will use freight carrier trucking services. These include door delivery and liftgate service for easy unloading.
Shipping rates are calculated by our shipping brokerage service. Rates may be revised from time to time. Please feel free to contact us directly at info@habituscollection or 1-800-729-5120 to confirm delivery costs.
We normally ship in corrugated boxes, either loose on stacked on a pallet.
We deliver to your home, business or jobsite. We will coordinate the best service with you at time of order shipping.
We dispatch shipments Monday thru Friday, 7am until 5pm EST.
We will provide you with a tracking number once order is dispatched, and we will monitor the shipment to ensure delivery.
SICIS mosaic products are shipped directly from the manufacturers distribution center. SICIS Warranty, Terms and Conditions apply.
International Shipments – we do not collect applicable taxes or customs duties in the destination country. Those are normally due and paid directly to the collecting agency.
Delivery
Once we ship your order, we will provide you with a tracking number and packing information including a list of the materials.
Once you receive your delivery, please count and check that you have received all the items you ordered.
If there are any damages or missing packages, first please make note of it to the delivery person and contact our customer support to begin a claim.
Claims must be processed within 24 to 72 hours of receipt.
For damages, please take any pictures and e-mail them to customer support. this is essential to begin a damage claim.
Returns
Due to the range of various products we sell, return details are published on each product page. See the Additional Information Tab.
No returns or refunds for SICIS mosaic products.
We may impose a 25% restocking fee.
Returns accepted with restocking fee up to 14 days after delivery.
No returns for special orders or custom items.
Installation means acceptance, no returns on used materials.
All products should in their full and original packaging.
Buyer is responsible for return shipping costs.
We do assist with return shipping labels, fees may apply.
Samples
Whenever possible we try to ship samples for free. Some products may be only available for purchase by the piece.
