Shipping & Returns

Shipping Information

  • Most in-stock products are shipped within 1 to 3 business days. Please see the checkout page for an estimated delivery time.
  • Once your order is placed, we will send you a notification with the delivery time confirmation.
  • For special orders and custom productions we require 2-4 weeks unless otherwise noted.
  • For most orders we utilize UPS, Fedex or USPS shipping services. For large orders, we will use freight carrier trucking services.
  • Shipping rates are calculated by our shipping brokerage service. Rates may be revised from time to time.
  • We normally ship in corrugated boxes, either loose on stacked on a pallet.
  • We deliver to your home, business or jobsite. We will coordinate the best service with you at time of order shipping.
  • We dispatch shipments Monday thru Friday, 7am until 5pm EST.
  • We will provide you with a tracking number once order is dispatched.
  • International Shipments – we do not collect applicable taxes or customs duties in the destination country.

Delivery

  • Once we ship your order, we will provide you with a tracking number and packing information including of packages.
  • Once you receive your delivery, please count and check that you have received all the items you ordered.
  • If there are any damages or missing packages, first please make note of it to the delivery person and contact customer support to begin a claim.
  • For damages, please take any pictures and e-mail them to customer support. this is essential to begin a damage claim.

Returns

  • Due to the range of various products we sell, return details are published on each product page. See the Additional Information Tab.
  • No returns or refunds for SICIS mosaic products.
  • We may impose a 25% restocking fee.
  • No returns for special orders or custom items.
  • Installation means acceptance, no returns on used materials.
  • All products should in their full and original packaging.
  • Buyer is responsible for return shipping costs.
  • We do assist with return shipping labels, fees may apply.

Samples

  • We provide samples for a small fee of $5.00 each.
  • Free shipping by U.S. postal service.
  • Delivery time is approx. 3 to 5 days.
  • No returns or refunds for samples.