Shipping & Returns
Shipping Information
- Most in-stock products & materials are processed within 1 to 3 business days for shipping. Please see the checkout page for an estimated transit delivery time.
- Shortly after you place your, a sales agent will follow up with you to ensure your order is being fullfilled and provide any additional information. Shipping information will follow thereafter.
- For special orders and custom productions we normally require anywhere 2-8 weeks unless otherwise noted on our website or by a sales team member.
- For most orders we utilize UPS, Fedex & USPS courier services. For large orders, we will use freight carrier trucking services. These include door delivery and liftgate service for easy unloading.
- Shipping rates are calculated by our shipping brokerage service. Rates may be revised from time to time. Please feel free to contact us directly at info@habituscollection or 1-800-729-5120 to confirm delivery costs.
- We normally ship in corrugated boxes, either loose on stacked on a pallet.
- We deliver to your home, business or jobsite. We will coordinate the best service with you at time of order shipping.
- We dispatch shipments Monday thru Friday, 7am until 5pm EST.
- We will provide you with a tracking number once order is dispatched, and we will monitor the shipment to ensure delivery.
- SICIS mosaic products are shipped directly from the manufacturers distribution center. SICIS Warranty, Terms and Conditions apply.
- International Shipments – we do not collect applicable taxes or customs duties in the destination country. Those are normally due and paid directly to the collecting agency.
Delivery
- Once we ship your order, we will provide you with a tracking number and packing information including a list of the materials.
- Once you receive your delivery, please count and check that you have received all the items you ordered.
- If there are any damages or missing packages, first please make note of it to the delivery person and contact our customer support to begin a claim.
- For damages, please take any pictures and e-mail them to customer support. this is essential to begin a damage claim.
Returns
- Due to the range of various products we sell, return details are published on each product page. See the Additional Information Tab.
- No returns or refunds for SICIS mosaic products.
- We may impose a 25% restocking fee.
- Returns accepted with restocking fee up to 14 days after delivery.
- No returns for special orders or custom items.
- Installation means acceptance, no returns on used materials.
- All products should in their full and original packaging.
- Buyer is responsible for return shipping costs.
- We do assist with return shipping labels, fees may apply.
Samples
- Whenever possible we try to ship samples for free. Some products may be only available for purchase by the piece.
- Free shipping by U.S. postal service.
- Delivery time is approx. 3 to 5 days.
- No returns or refunds for samples.
